Article 1 (Member Registration)

1.Customers who wish to use the Service shall agree to these Terms and register as members by the method prescribed by the Company.

2.Member registration shall be made by the user in person, and registration with false or erroneous information or with third-party information is prohibited.

3.If the Company reasonably determines that any of the following applies, it may refuse registration or, even after registration, suspend or delete the account.

(1) There is a risk of violation of these Terms
(2) There is false information, an error, or an omission
(3) The customer has previously been subject to suspension of use or similar measures
(4) The customer is a minor without the consent of a legal representative
(5) The customer is, or is involved with, an antisocial force
(6) Any other case the Company deems inappropriate

4.If there is any change to the registered information, customers shall promptly update it to the latest information.

Article 2 (Account Information)

1.Customers shall appropriately manage their account information at their own responsibility.

2.Customers shall not allow a third party to use their account, nor lend, transfer, sell, or otherwise dispose of it.

3.The Company shall not be liable for damages arising from inadequate management of account information, use by a third party, unauthorized access, or other causes, except where the Company acted with intent or gross negligence.

4.If customers discover unauthorized use of their account, they shall notify the Company immediately.

Article 3 (Personal Information)

1.The Company shall handle customers' personal information appropriately in accordance with the Company's Privacy Policy.

2.The Company may use such information in statistical form or in any other form that does not identify individuals, to the extent necessary for improving the Service, advertising, and otherwise operating the Service.

Article 4 (Prohibited Acts)

1.When using the Service, customers shall not engage in the following acts.

(1) Registering false information
(2) Impersonation
(3) Placing orders for fraudulent purposes
(4) Fraudulent payments
(5) Bulk purchases for the purpose of resale
(6) Refusing to receive products or otherwise obstructing delivery
(7) Placing excessive load on the system
(8) Unauthorized access
(9) Threats, defamation, or intimidation toward the Company, sellers, or third parties
(10) False reviews, review manipulation, or impersonated reviews
(11) Violations of laws and regulations or public order and morals
(12) Obstructing the Company's operations
(13) Unauthorized acquisition of personal information
(14) Infringement of third parties' intellectual property rights
(15) Any other acts the Company deems inappropriate

2.If the Company reasonably determines that there has been a violation of the preceding paragraph, it may, without prior notice, cancel orders, suspend use, or take other necessary measures.

Article 5 (Suspension and Changes of the Service)

1.The Company may suspend or interrupt all or part of the Service in the event of system maintenance, failures, failures of external services, disasters, or other necessity.

2.The Company may change or terminate the content of the Service as necessary.

3.The Company shall not be liable for damages arising under the preceding paragraphs, except where the Company acted with intent or gross negligence.

Article 6 (Ordering Products)

1.A sales contract between the seller and the customer shall be formed when, after the customer has ordered a product on the Service by the method prescribed by the Company and completed the payment procedure, the customer receives an order confirmation email from the seller.

2.Adding a product to the cart does not guarantee that stock is secured or that an order is established.

3.The sales contract for products is formed between the seller and the customer, and the seller shall bear responsibility for the quality, safety, legality, stock, descriptions, shipping, returns, exchanges, refunds, and all other matters relating to the sale of the products.

4.As the operator of the marketplace, the Company may provide communication, coordination, or support as necessary, but it does not become a party to the sales contract.

5.In the event of stock shortages, fraudulent orders, or other reasonable grounds, the seller may, by notifying the customer, refuse or cancel the order or terminate the sales contract. Refunds in such cases shall be handled as set forth in Article 10.

6.If the seller fails to meet the estimated shipping time, or if the Company otherwise reasonably determines that continued sales by the seller are inappropriate (including cases of continued complaints from customers), the Company may request the seller to terminate the sales contract for the relevant order, and the customer agrees to this in advance. Refunds in such cases shall be handled as set forth in Article 10.

7.The Company and the seller shall not be liable for damages incurred by the customer or a third party designated by the customer as a result of the refusal or cancellation of an order or the termination of a sales contract under this Article, except where the Company or the seller acted with intent or gross negligence.

8.Before purchasing, customers shall check the seller's policies, return conditions, delivery times, and other necessary matters.

9.Seller policies shall apply to the extent they do not conflict with laws and regulations, these Terms, or the Company's guidelines.

Article 7 (Payment and Payment Methods)

1.Customers shall pay the price of products, shipping fees, and other necessary amounts using the payment method prescribed by the Company and selected at the time of ordering.

2.The Service processes payments using the payment services provided by Stripe. Available payment methods shall be those displayed on the Service. Available payment methods, payment timing, and other details shall be as determined by the Service or the payment provider.

3.Customers agree in advance that their payment information is managed and processed under the responsibility of each payment provider.

4.The Company shall not be liable for payment delays, payment failures, unauthorized use, or other problems caused by payment providers, communication environments, external services, or other causes, except where the Company acted with intent or gross negligence.

5.Cancellations, returns, or refunds required due to reasons attributable to the seller (including product defects, incorrect shipments, non-shipment, prolonged failure to ship, and provision of products that differ from the product description) shall be handled as set forth in Article 10.

6.Cancellations, returns, or refunds for the customer's own reasons (wrong size, product not as imagined, change of mind after purchase, etc.) are, in principle, not accepted. If the seller voluntarily accepts such a request, the allocation of costs and other handling shall be as set forth in Article 10.

7.Delivery slips, receipts, and other documents shall be issued under the responsibility of each seller.

8.The Company shall not be liable for any effects arising from failures, specification changes, maintenance, or other events in Shopify, Stripe, WorldShopping BIZ, or other external services, except where the Company acted with intent or gross negligence.

Article 8 (Shipping of Products)

1.Products shall be shipped and delivered by the seller.

2.The Company may provide support or communication and coordination as necessary, but the seller shall bear responsibility for shipping and delivery.

3.For made-to-order products, pre-order products, and other products that require lead time, please check the estimated shipping date or delivery time stated on the product page or in the seller's policy.

4.Delivery times may change due to production status, procurement of materials, delivery conditions, or other unavoidable circumstances.

5.If the delivery information provided by the customer or the destination designated by the customer contains errors, the Company and the seller shall not be liable for non-delivery, misdelivery, loss, redelivery costs, return shipping costs, or any other damages resulting therefrom, except where the Company or the seller acted with intent or gross negligence.
The customer shall be responsible for dealing with such damages.

6.The Company shall not be liable for loss, damage, delay, or other delivery accidents caused by the delivery carrier.

7.The Company shall not be liable for loss, theft, damage, or other problems arising from the customer's designation of unattended delivery or a delivery box, individual instructions to the delivery carrier, or other designations by the customer.

8.If the customer is unable to receive a product for their own reasons after it has been shipped, the matter shall be handled in accordance with the seller's policy.

Article 9 (Ownership and Risk of Loss)

1.Ownership of products shall transfer from the seller to the customer upon completion of delivery.

2.The seller shall bear the risk of loss of or damage to products before delivery.

3.The customer shall bear the risk of loss of or damage to products after delivery.

Article 10 (Order Changes and Cancellations)

1.Changes or cancellations after an order has been confirmed are, in principle, not accepted, except where permitted by law or separately approved by the seller.

2.Even before shipment, changes or cancellations are not guaranteed.

3.Where an order is canceled or refunded for reasons of the customer or the seller, it shall be handled as set out in the following items. The "Stripe payment fee" and the "external payment fee" referred to in this paragraph are as defined in the "Notation Based on the Specified Commercial Transactions Act" published by the Company on the Service.
(1)Cancellation within 14 days of payment
①Where due to reasons attributable to the seller (including product defects, incorrect shipments, non-shipment, prolonged failure to ship, and provision of products that differ from the product description):
Through the automatic refund process prescribed by the Company, the seller shall refund to the customer the price of the order and the shipping fee, less the Stripe payment fee and the external payment fee. The seller shall separately compensate the customer directly for the total amount of the deducted fees (hereinafter, the "Compensation Amount") by bank transfer or any other method agreed between the seller and the customer. The seller will contact the customer regarding the timing, method, and other details of the compensation.
②Where due to reasons attributable to the customer (limited to cases where the seller voluntarily accepts the cancellation):
Through the automatic refund process prescribed by the Company, the seller shall refund to the customer the price of the order and the shipping fee, less the Stripe payment fee and the external payment fee. The customer agrees in advance that the total amount of such fees shall be borne by the customer.
(2)Cancellation 15 days or more after payment　The seller will manually refund the amount to the account designated by the customer. The refund amount, bank transfer fees, refund timing, and other conditions shall be determined separately through consultation between the seller and the customer.

4.The refunds set forth in the preceding paragraph apply to all payments made through the Service. By agreeing to these Terms, customers accept the handling described above.

Article 12 (Reviews)

1.Customers may post reviews, ratings, comments, and other content on the Service.

2.Customers shall post content that is truthful and based on their own experience.

3.If the Company reasonably determines that any of the following applies, it may delete or hide the review or take other necessary measures.
(1) False or misleading content
(2) Defamation or discriminatory expressions
(3) Posting of personal information
(4) Promotional or commercial purposes
(5) Violations of laws and regulations
(6) Impersonation
(7) Violations of public order and morals
(8) Any other case the Company deems inappropriate

4.The Company does not guarantee the truthfulness, accuracy, usefulness, or any other aspect of review content.

Article 13 (Intellectual Property Rights)

1.Intellectual property rights relating to the Service belong to the Company or the respective rights holders.

2.Rights to reviews and other content posted by customers belong to the customers or the respective rights holders.

3.Customers grant the Company a free, non-exclusive license to use reviews and other posted content to the extent necessary for operating the Service, advertising, and other purposes.

Article 14 (Exclusion of Antisocial Forces)

1.In using the Service, customers represent that they do not belong to or fall under, and are not involved with, organized crime groups, members of organized crime groups, companies affiliated with organized crime groups, corporate extortionists (sokaiya), groups engaging in criminal activities under the pretext of social or political movements, special intellectual crime groups, or other antisocial forces (hereinafter, "Antisocial Forces such as Organized Crime Groups"), and covenant that they will not belong to, fall under, or be involved with them in the future.

2.If the Company and the seller determine that a customer belongs to, falls under, or is involved with Antisocial Forces such as Organized Crime Groups, they may, without prior notice, suspend the use of the account temporarily or indefinitely, terminate the partnership, or discontinue transactions.

3.In using the Service, customers shall not engage in violent words or actions, intimidating demands, or unreasonable demands toward the Company, sellers, customers, or other customers. In the event of a violation, the Company may suspend the use of the account temporarily or indefinitely, terminate the partnership, or discontinue transactions.

4.Even if a customer incurs damages as a result of the Company's measures under the preceding two paragraphs, the Company and the seller shall bear no liability and provide no compensation unless the Company or the seller acted with intent or gross negligence, and if the Company or the seller incurs damages, they may claim compensation for such damages.

Article 15 (Caution Regarding Fake Sites, etc.)

1.The Company shall not be liable for damages arising from fake sites, fake social media accounts, or other third-party services impersonating the Company, except where the Company acted with intent or gross negligence.

2.The official URL of the Service is "https://ramuno.shop".

Article 16 (Overseas Sales Support Services)

1.The Service may use WorldShopping BIZ or other external services as overseas sales support services.

2.The Company shall not be liable for problems arising in connection with overseas shipping, customs duties, import regulations, delivery delays, customs clearance, or other cross-border transactions, except where the Company acted with intent or gross negligence.

Article 17 (Disclaimer)

1.Except where the Company acted with intent or gross negligence, the Company makes no warranty regarding the continuity, completeness, usefulness, accuracy, fitness for a particular purpose, or any other aspect of the Service.

2.Product information, reviews, social media posts, and other information on the Service are registered by sellers or third parties, and the Company does not guarantee their accuracy, legality, safety, or any other aspect.

3.The Company shall not be liable for disputes arising between customers and sellers or other third parties, except where the Company acted with intent or gross negligence.

4.The Company shall not be liable for damages caused by external services, social media, payment services, or other third-party services, except where the Company acted with intent or gross negligence.

Article 18 (Compensation for Damages)

1.If a customer causes damage to the Company through a violation of these Terms or a wrongful act, the customer shall compensate the Company for such damage.

2.Where the Company is liable for damages, except where the Company acted with intent or gross negligence, its liability shall be limited to the price of the products in the transaction that gave rise to the damage.

Article 19 (Changes to the Terms)

1.The Company may change these Terms at any time pursuant to Article 548-4 of the Civil Code when the change conforms to the general interests of customers, or when the change does not contravene the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the changed content, and other circumstances relating to the change.

2.When changing these Terms, the Company shall set the effective date of the revised Terms and, no later than two weeks before the effective date, give notice of the content of the revised Terms and the effective date by posting them on the Service or by any other method prescribed by the Company.

3.If a customer uses the Service on or after the effective date set forth in the preceding paragraph, the customer shall be deemed to have agreed to the changes to these Terms.

Article 20 (Assignment of Status)

1.Customers may not assign their status or rights and obligations under these Terms to a third party without the prior consent of the Company.

2.If the Company transfers the business relating to the Service to a third party (regardless of the form, including a business transfer or company split), the Company may, in connection with such transfer, assign its status under these Terms, its rights and obligations under these Terms, and customers' registered information and other customer information to the transferee, and customers hereby agree in advance to such assignment under this paragraph.

Article 21 (Severability)

Even if any part of these Terms is determined to be invalid or unenforceable, the remaining parts shall continue in full force and effect.

Article 22 (Governing Law and Jurisdiction)

1.These Terms shall be governed by the laws of Japan.

2.The Tokyo District Court or the Tokyo Summary Court shall have exclusive agreed jurisdiction as the court of first instance for any disputes relating to the Service.