ramuno Shopping Guide
Thank you for using ramuno.
This guide explains how to find products, the ordering process, how to register as a member, useful features, and more.
Please read it through so that even first-time customers can enjoy shopping with peace of mind.
Member Registration (New Password-Free Login)
ramuno uses "new customer accounts," which let you log in easily without a password.
Registration and login are completed with just your email address, making it smoother and more secure to use.
How to Register
- Enter your email address on the registration screen
- You will receive a "6-digit one-time code" by email from ramuno
- Enter the one-time code to verify → Registration complete
*If you do not receive the email, please allow emails from "@ramuno.shop".
How to Log In
- Enter your registered email address on the login screen
- Enter the one-time code you receive to complete login
*No password is ever required, so you can log in smoothly every time.
What You Can Do as a Member
- Check purchase history and shipping status
You can check past orders and delivery status from My Page. - Manage reviews
You can post and view product reviews and shop reviews.*Shop reviews cannot be edited
*Re-uploading images to product reviews is not supported
*Edited reviews are published after approval by the seller. - Follow (Favorites) Feature
Save products and shops you like and view them on My Page. You will receive notifications about updates to the products and shops you follow. - Notification settings
Receive email updates about new products and products you follow. - Manage inquiries to shops
You can view a list of your inquiries to each shop. Custom orders and repair requests can also be handled smoothly from My Page. - Member-only news and coupons
Be the first to receive information on member-only products and special coupon offers.
When Login Is Required
- On ramuno, login (email verification) is required for the following actions:
- Purchasing productsIf you are not logged in when performing these actions, you will be automatically redirected to the verification screen.
- Contacting shops
- Following (favoriting) products and shops
- Posting reviews
- Using My Page
For a smoother experience, we recommend logging in beforehand.
How to Find Products
On ramuno, you can find products in the following ways.
- Browse by category
Select a category from the menu at the top of the site to browse products. - Use the search box
Search by keyword using the magnifying glass icon at the top of the site. - Use filters
You can narrow your search by conditions such as listing status, estimated shipping date, price, and color.*"On sale" includes both in-stock and made-to-order items. Please check each product page for the estimated shipping time.
- Browse by shop
From the "Shop" menu, you can view a list of products listed by each shop.
Before You Buy (Important)
- Be sure to check the product's size, color, specifications, and estimated shipping date.
- Made-to-order and semi-custom items may not be cancellable.
- For cancellations and refunds, the amount refunded will be net of payment processing fees.
In addition, refunds made 15 or more days after payment may be issued by the seller via bank transfer. - When purchasing products from multiple shops at the same time, shipping fees and shipping dates may differ for each shop.
For each shop's detailed rules, please check the "Shop Policy" on the product page.
Shipping
- The estimated shipping time is shown on each product page.
- If you would like to know the exact delivery time, please contact the shop before ordering.
*For some products, it may be difficult to provide an answer in advance.
- If you wish to specify a delivery date, please check the Shop Policy to see whether this is available.
- If it is not stated in the Shop Policy, please contact the shop in advance.
- The delivery date may vary depending on the circumstances of the sender or the shipping carrier.
Payment Methods
The following payment methods are available.
- Credit cards (VISA / MasterCard / AMEX / JCB, etc.)
- Other payment methods supported by Stripe
[Notes on Refunds]
Online payments incur fees set by the payment provider. For cancellations and refunds, the amount refunded will be net of payment processing fees. In addition, refunds made 15 or more days after payment may be issued by the seller via bank transfer.
*Payment processing fees vary depending on the payment method used and the specifications of the payment service.
Shipping Fees
- Shipping fees are calculated per shop.
- If you purchase from multiple shops at the same time, shipping fees are added for each shop.
Coupon Codes
- Only one coupon can be used per order.
- If you want to apply coupons to products from multiple shops, please place separate orders for each shop.
Example: Purchasing products from different shops
→ Coupons cannot be used at the same time
→ Place separate orders for each shop
Please enter and apply coupon codes on the checkout screen.
Follow (Favorites) Feature
You can "follow (add to favorites)" products and shops you like. You can check them anytime from My Page, and the shop will also be notified.
About notification emails
You will receive a notification email when the following updates occur.
- When a shop adds a new product
- When an upcoming product goes on sale
- When a product is updated or changed
*Changes to stock, price, or variants are not notified (as of September 2025)
*To receive notifications, please turn on notification settings in My Page.
Reviews
Reviews not only help other customers but also encourage the shops.
Please post your reviews with gratitude and support.
Shop reviews
- Subject: The shop's customer service and services
- How to post: Use "Write a review" on each shop's top page
- Published after approval by the shop → Viewable via "View shop reviews"
[Notes]
- Content must be limited to evaluating the shop
- Reviews cannot be edited after posting
- Reviewer names are not made public
Examples:
"The staff were very courteous, so I felt confident making my purchase."
"Shipping was fast and the packaging was very careful."
Product reviews
- Subject: Product quality, usability, design, etc.
- How to post: After the product ships, post via the link in the email or from the product page
- Published after approval by the shop → Viewable on the product page
[Notes]
- Purchasers only; one review per product
- Up to 5 images can be attached
- Reviews cannot be edited after posting
- Reviewer names are not made public
Examples:
"The leather has a wonderful texture. I think I'll be using it for a long time."
"The size is just right, and I use it every day."
Cancellations & Returns
- Cancellation and return policies differ for each shop.
- For online payments, refunds will be issued net of payment processing fees.
In addition, refunds made 15 or more days after payment may be issued by the seller via bank transfer to an account designated by the purchaser. - For details, please check the Shop Policy on the product page.
Purchasing from Overseas
ramuno uses "WorldShopping BIZ" for customers overseas.
*Shops do not ship directly overseas.
[How to Use]
- When you access this site from overseas, the "WorldShopping cart" is displayed automatically.
- You can add and purchase products using the "WorldShopping" button on each product page.
[Fees]
- When you access this site from overseas, the "WorldShopping cart" is displayed automatically.
- You can add and purchase products using the "WorldShopping" button on each product page.
[How to Use]
- A service fee is added to the total product amount (product price + domestic shipping) (e.g., 10%).
- For details, please check the official WorldShopping website.
[Notes]
- Because this is a proxy purchase, orders cannot be cancelled, returned, or changed once confirmed.
- Please check the size, color, and other details carefully before ordering.
For more information, please see the official WorldShopping website (https://www.worldshopping.global/).
Receipts
- Whether receipts can be issued differs for each shop.
- Please also check each shop's policy to see whether invoices (qualified invoices) are supported.
Contact
- For inquiries about products or orders, please use the respective product page or shop page.
- Please allow emails from "@ramuno.shop" so that you can receive emails from ramuno.
[Suspicious Emails]
- Please be careful of emails with suspicious content such as "cancellation," "refund," or "billing."
- Do not open suspicious links or attachments; please delete them.
- If you are unsure, please contact the ramuno Operations Office.
System Requirements
- Please use the latest version of your browser (Safari, Chrome, or Edge recommended)
*The site can be used from both PCs and smartphones. - Please enable JavaScript and cookies
- If you do not receive our emails, please also check your spam folder